Dental office management is one of the most rewarding positions available in today’s health care environment. The vast Responsible Office manager is responsible for managing the office as well as all the important aspects that make it run smoothly. Dental office managers also play a key role as organizational leaders in the dental practice. Their wide ranging responsibilities could include supervising entire staff, making appointment schedules, arranging patient treatment, or handling billing.
As dental office managers, their varied and multi-faceted roles are designed to ensure that each staff member is contributing as an individual contributor. Dental assistants (DAs), dental hygienists, dental therapists, and dental technicians all play a critical role in caring for patients. DAs and hygienists can perform many of the same duties as dental assistants, but with far less training. Because dental assistants often supervise a large group of patients, they possess the skills necessary to succeed as dental office managers since they are more hands on with their patients. Hygienists, on the other hand, typically only perform basic duties, like taking and developing x-rays and developing a patient’s dental history.
Managing appointments is a crucial part of a dental office manager’s responsibility. In order to be successful, the manager must know how to set up a time table for when certain patients will receive their appointments. They should keep track of who has been coming in on which days and be prepared to make the necessary telephone calls on these days as well. Additionally, the manager must make sure all appointments have been made, and no appointment will be missed.
Another important duty is keeping track of scheduled patient appointments. Some dental office use online scheduling software to allow the patients and their designated dentist the ability to see each other at pre-scheduled times. Other dental offices still schedule patients to come in at specific times during the week. Regardless of which method of scheduling is used, the key is that the patient has to be able to see his or her assigned dentist at the time designated. This ensures that the patient is always getting a doctor who has his or her full attention and can help resolve any dental issues that may arise.
Having proper communication with patients is another critical skill in a dental office manager’s repertoire. Communication is key to maintaining a good rapport with all of the patients that are a part of the dental office. Dentists communicate with patients about their history, symptoms, recommended treatments and procedures, and even how they may be able to help the patient through pain management techniques. By listening carefully to the patient’s feedback, the dentist is able to get to know what the patient needs and be able to plan an effective treatment plan. Properly trained dentists are also capable of educating patients on dental topics that may cause anxiety.
In order for a dentist to be able to ensure that every patient has a positive experience when seeing him or her, it is important for the dentist to have patience. Every patient has different needs, and dentists must learn to adjust their schedules and their office times based on the needs of each patient. There is no “one size fits all” approach to the practice of dentistry, and dentists must learn to treat each patient as unique to give him or her the best care possible. This will ensure that each patient receives the best care, and that the dental office is a fun place to be a patient.